Privacy Policy

At Creps Lockers (“we,” “us,” “our,” or “the Site”), accessible from crepslockers.com, we are committed to protecting the privacy and security of our global community of style-conscious individuals. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. It reflects our clean, transparent, and secure ethos, mirroring the curated experience we offer in premium streetwear and footwear.

By using our Site, you consent to the data practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

To provide our seamless global shopping experience, we collect information that you provide directly and data collected automatically.

A. Information You Provide:

• Identity & Contact Data: Name, email address, shipping/billing address, phone number, and country.
• Financial & Transaction Data: Payment method details (processed securely by our partners like PayPal, Visa, MasterCard). We do not store full credit card numbers on our servers.
• Profile & Preference Data: Purchase history, wish lists, size preferences, and communication preferences.
• Communication Data: Correspondence with our customer service team via email (e.g., [email protected]).

B. Information Collected Automatically:

• Technical & Usage Data: IP address, browser type, device information, operating system, pages viewed, time spent on site, and referral URLs.
• Location Data: General geographic location (country/city level) derived from your IP address to tailor currency, shipping options, and relevant promotions.
• Cookie & Tracking Data: See Section 6 for detailed information.

2. How We Use Your Information

We use your data with the precision and care befitting our curated collections, strictly for legitimate business purposes:

• To Fulfill Your Order: Process payments, arrange shipping, provide invoices/order confirmations, and communicate about your order.
• To Provide & Improve Our Service: Operate, maintain, and optimize the Site’s functionality and user experience.
• For Customer Communication: Respond to your inquiries, send service-related announcements (e.g., shipping updates), and, with your consent, inform you about new arrivals, exclusive drops, and promotions from brands like Balenciaga, Jacquemus, and Air Jordan.
• For Security & Fraud Prevention: Protect our Site, business, and customers by monitoring for fraudulent transactions and unauthorized access, in line with our commitment to PCI-DSS standards.
• For Legal & Compliance: Comply with applicable laws, regulations, and legal requests.

3. Sharing and Disclosure of Information

We treat your data with the confidentiality expected of a premium retailer. We do not sell your personal information. We may share it only in these specific circumstances:

• Service Providers: With trusted third parties who perform services on our behalf, such as payment processing (e.g., PayPal, Stripe), order fulfillment, shipping carriers (e.g., DHL, FedEx), IT services, and marketing assistance. These partners are contractually bound to protect your data.
• Legal Obligations: If required by law, subpoena, or similar legal process, or to protect the rights, property, or safety of Creps Lockers, our customers, or others.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

International Transfers: As a global brand serving customers from London to Tokyo, your data may be transferred to and processed in countries outside your own (e.g., the United States, where our servers are located). We ensure such transfers are protected by appropriate safeguards like Standard Contractual Clauses.

4. Data Storage and Security

Your trust is essential. Our security measures are foundational, not an afterthought.

• Encryption: We use industry-standard SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment transactions are handled by PCI-DSS compliant partners. We never store your complete payment card details.
• Data Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
• Access Controls: We implement strict internal access controls to limit who can access your personal data within our organization.

While we implement robust security measures, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your data.

5. Your Rights and Choices

Depending on your location (such as under GDPR for EEA/UK residents or CCPA/CPRA for California residents), you may have rights regarding your personal data, including:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate data.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing emails via the link in any email or by contacting us.
• Restrict Processing & Object: Object to or restrict certain types of processing.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law and may need to verify your identity.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies (like pixels) to enhance your browsing experience, analyze site traffic, and personalize content. Like our product curation, we use these tools intentionally.

• Essential Cookies: Necessary for the Site to function (e.g., shopping cart, secure checkout).
• Performance & Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics), allowing us to improve performance.
• Functionality Cookies: Remember your preferences (e.g., language, currency, region).
• Advertising Cookies: Used to deliver relevant ads for our products on other websites you visit.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit the functionality of the Site, particularly the checkout process.

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., brand pages, social media). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top will be revised. We encourage you to review this page occasionally.

10. Contact Us