Shipping Policy

At Creps Lockers, we deliver premium streetwear and footwear with the precision and care that defines our curated experience. Our shipping and returns policies are designed to be as clean, transparent, and straightforward as our aesthetic—ensuring your journey with us is seamless from checkout to delivery and beyond.

Shipping Policy

We ship globally, bringing our curated selection of streetwear and trainers to your doorstep. Please note, we are unable to ship to a select few remote regions.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation.

Shipping Methods & Timelines

We offer two reliable shipping options to suit your needs:

• Standard Shipping (via DHL or FedEx):
  • Cost: $12.95 (applied to all orders).
  • Estimated Delivery: 10-15 business days after dispatch.
  • Recommended for faster, tracked delivery.
• Free Shipping (via EMS):
  • Cost: Free on all orders over $50. For orders under $50, a calculated rate applies at checkout.
  • Estimated Delivery: 15-25 business days after dispatch.

Delivery times are estimates and may vary depending on the destination country’s customs processing. You will receive a tracking number via email once your order is dispatched.

Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout.

---

Returns & Exchanges Policy

We want you to be completely satisfied with your Creps Lockers purchase. If you’re not, our returns process is designed for clarity and ease.

1. Eligibility & Conditions

To qualify for a return or exchange, your item must meet all conditions above. Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item.

2. Non-Returnable Items (Final Sale)

To maintain our hygiene, quality, and authenticity standards, the following items are considered FINAL SALE and cannot be returned or exchanged:

• Trainer Care products (if opened or used).
• Any item classified as Underwear or Socks (for hygiene reasons).
• Personalized, customized, or altered items.
• Products without their original packaging (especially Designer Trainers, where the box is integral).
• Items showing signs of wear, damage after delivery, or that are not in resalable condition.

3. The Return & Exchange Process

1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with your order number and details. Use the template provided in our full policy for speed.
2. Await Authorization: Our team will review your request. If approved, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Do not send returns without an RMA.
3. Package & Ship: Securely pack the item(s) in their original packaging with all tags. Clearly mark the RMA on the outside. Ship using a traceable and insured carrier to the address provided. Return shipping costs are the customer’s responsibility unless the return is due to our error.
4. Inspection & Processing: Once received, our quality team inspects the item(s). This takes 3-5 business days.

4. Refunds, Credits & Timelines

For Approved Returns (Refunds): After successful inspection, your refund will be processed to the original payment method.

• Credit/Debit Cards (Visa, MasterCard, JCB): Please allow 5-10 business days for the refund to appear on your statement.
• PayPal: Refunds are processed within 24 hours.

Original shipping fees are non-refundable. For exchanges, we cover the standard shipping cost of the new item to your address.

For Approved Exchanges: We ship the requested size/color once the return is approved (subject to availability). If unavailable, we will issue a refund or store credit.

5. International Returns

We accept international returns. Customers are responsible for all return shipping costs, customs duties, and taxes. We cannot mark return packages as “gifts” or with a reduced value. Refunds are for the product value only, excluding original shipping and any import taxes paid.